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Travel queries

Frequently asked questions

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Explore Journey support guidance
Travel help center

Frequently asked journey queries

How can I book this offer?
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You can book directly through our website by selecting your preferred route and dates, or contact our support team for assistance.

What’s included in the travel package?
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Each package includes train tickets, onboard amenities, scenic route access, and select add-on options depending on the offer.

Are discounts available for early bookings?
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Yes, early bookings often receive discounted rates. Availability varies, so we recommend reserving your seats as early as possible.

Which routes are part of the deal?
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The offer covers select premium and scenic routes. You can view all eligible routes on the package details page during booking.

What documents are required for international tour bookings?
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A valid passport, required visas, government ID, travel insurance, and booking details are needed for international tour reservations.

How do I modify or reschedule my existing booking?
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Contact our support team with your booking details to modify or reschedule, subject to availability and applicable airline or hotel policies.

What payment options are available for travel packages?
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We accept credit cards, debit cards, net banking, UPI, and secure online payments for all travel packages.

Is this offer valid all year?
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No, the offer is seasonal and available only during specific promotional periods. Check the dates listed for current availability.

Do packages include hotel and meals?
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Some packages include hotel stays and onboard meals, while others are train-only. Details for each package are listed during checkout.

Can I customize my train journey?
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Yes, you can customize select parts of your journey, including seat upgrades, meal preferences, and additional experiences.

When does the special offer end?
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The offer ends once the promotional period is over or seats sell out. Check the offer page for the latest deadline.

How early should I book my holiday tour?
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We recommend booking 2–3 months in advance to secure better prices, availability, and preferred travel dates.

How can I request special assistance during travel?
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Inform our team during booking or contact support in advance so we can arrange necessary special assistance.

What is the process for obtaining tourist visas?
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We guide you through documentation, application submission, and appointment scheduling; visa approval depends on embassy regulations.

Client feedback

Captivating safari feedback from desert and jungle explorers

Authentic moments from unforgettable safari journeys.

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The Arctic tundra journey was breathtaking — watching the aurora dance felt like winter’s grandest show ever.
William Candelaria
New York, USA
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The Iceland glacier tour was breathtaking — witnessing the northern lights felt like winter’s grandest show ever.
Sophia Calderaria
London, UK
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The Antarctic expedition was breathtaking — seeing endless ice fields felt like nature’s coldest show ever.
Michael Santillana
Sydney, Australia
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